Shipping Policy

Last Updated: June 2026

At PolarBaby, we understand that every order is more than a package—it is something chosen with care for a little one. We are committed to making the journey from checkout to delivery feel clear, thoughtful, and reassuring.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

During holidays, special promotions, or periods of higher order volume, processing may take a little longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Destinations

PolarBaby currently ships to customers across the United States.

International shipping availability may vary by destination and will be shown at checkout when available.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Standard Shipping — United States:
Estimated delivery within 5–21 business days after dispatch.

Delivery timeframes are estimates only and may vary based on carrier activity, destination, weather conditions, or seasonal demand.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and the shipping option available for your order.

From time to time, PolarBaby may offer complimentary shipping promotions. Any applicable offer will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and shipment details.

You may also check your order status at any time through our Track Your Order page.

Please allow up to 48 hours after dispatch for carrier tracking activity to appear.

Delivery Delays

While we work closely with our fulfillment and shipping partners, certain circumstances may occasionally affect delivery timelines, including:

Carrier delays or service interruptions
Severe weather conditions
Peak holiday periods
Customs processing, where applicable
Incorrect or incomplete delivery information provided at checkout

We appreciate your patience should an unexpected delay occur and will always aim to assist where possible.

Address Changes

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you need to update your address, please contact us immediately at shoppolarbaby@hotmail.com. We will do our best to assist before your order enters processing.

Once an order has been dispatched, address changes may no longer be possible.

Delivered but Not Received

If your tracking shows that a package has been delivered but you cannot locate it, please first check:

Around your delivery location
With household members, neighbors, or building reception
Your mailbox or other safe delivery areas
Directly with the carrier listed in your tracking information

If you still need assistance, contact our support team and we will review the available information with you.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of both the item and the outer packaging.

Our team will review the matter and work toward an appropriate resolution as promptly as possible.

Multiple Shipments

If your order includes multiple items, they may arrive separately depending on product availability, fulfillment location, or shipping logistics.

In these cases, you may receive more than one tracking number.

Customs, Duties & Import Fees

For orders shipped outside the United States, local customs duties, import taxes, or handling fees may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.